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FREQUENTLY ASKED QUESTIONS (FAQs)

We take education as seriously as you do.

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This section is set up to provide answers to the most common questions about our educational offerings. Whether you're curious about our revision classes, holiday workshops, enrollment process, pricing, or learning resources, you'll find all the essential information here. This section is regularly updated to reflect our constantly evolving curriculum and strategies, to ensure that you have all the knowledge needed to make informed decisions about your educational journey with us.

 

If you can't find the answer you're looking for, our support team is always ready to assist too!

General
Q:  Where are your branches located?

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We currently have 2 branches, one in central and one in the west. Both are located beside MRT stations for higher accessibility and convenience.

 

1) Bukit Timah Branch (Beauty World Plaza): 140 Upper Bukit Timah Rd, #02-03, Beauty World Plaza, Singapore 588176

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2) Thomson Branch (Beside Upper Thomson MRT): 267A Upper Thomson Road, Singapore 574394

  • Q: Are there additional fees that are payable beyond the weekly lesson fees?
    We charge a termly material fee that covers all worksheets, notes, practice materials, model answers, and exam cheatsheets provided to students, with the exception of Economics, which has a one-time material fee. There are no deposits required, and no additional fees involved.
  • Q: Do we pay fees on a termly basis? Is there a monthly option?
    When you enroll with Hess Academy, we will register you for the term. You may opt for term or monthly payments based on your preference. There are no extra charges for monthly payment.
  • Q: What is your Maximum Class Size?
    Our Primary 1 to Primary 4 English classes are capped at a maximum of 6 students. Our Primary 5 and 6 Classes are capped at 8 students to a class. Secondary and IP English Classes are capped at 9 students to a class. JC Classes are capped at 20 students to a class.
  • Q: What is your replacement class policy?
    Our class replacement policy offers flexibility to ensure you don't miss out on any of our planned curriculum. You can choose from the following options: 1. Attend an Alternative Class: You may attend any alternative classes available within the same week. 2. Watch the Lesson Recording: If attending an alternative class isn't feasible, you can watch the lesson recording at your convenience and book a consultation to clarify any doubts you may have. 3. Make-Up Lesson: We also offer make-up lessons at stipulated timings to accommodate your schedule.
  • Q: Do you allocate homework for every lesson?
    Homework is allocated based on the specific needs of each student. Here's how we approach it: 1. Needs-Based Homework: Homework is given based on a needs basis, tailored to reinforce areas where students may need additional practice. 2. Targeted Practice Questions: The practice questions assigned focus on the particular topics and skills that each student needs to work on, ensuring effective and relevant practice. 3. Manageable Workload: We keep the amount of homework manageable, taking into consideration the students' existing school workload to avoid overwhelming them. This approach ensures that homework is meaningful and supportive of each student's learning journey.
  • Q: Does Hess Academy offer trial lessons?
    Yes, Hess Academy offers trial lessons! You can attend one or two lessons to experience our teaching methods firsthand. During the trial, you will join one of our regular classes to get a realistic view of our learning environment, answering techniques, exam strategies and receive the same materials as our regular students.
  • Q: Are there lessons on public holidays?
    No, there are no lessons on public holidays. However, you can choose from a range of make-up lesson dates that are offered beforehand to ensure you don't miss out on any content.
  • Q: How are lessons at Hess Academy like?
    Tuition classes at Hess Academy are designed with an exam-focused approach. We break down the material students learn in school into manageable segments and teach them how to effectively apply this knowledge to exam questions. Our answering techniques are carefully crafted to be consistent and replicable, enabling students to apply them confidently, regardless of how a question is phrased. Condensed notes and model answers are also provided to support revision and reinforce learning beyond the classroom.
  • Q: Are materials provided for each lesson?
    Condensed notes, practice questions and model answers are provided for each class. We do not use assessment books. All our learning materials are carefully crafted by the team at Hess Academy, consisting exclusively of the most experienced MOE teachers. Our notes are designed to challenge your child’s critical thinking while guiding them to formulate answers using structured techniques. They provide concise summaries of key concepts taught in class, making it easy to review and focus on the most important points during revision.
  • Q: Does your curriculum cater to students with different proficiencies?
    Our curriculum is designed to cater to students with varying levels of proficiency. Here's how: Tailored Instruction: We recognize that each student has unique strengths and areas for improvement. Our instructors tailor their teaching methods to meet the individual needs of each student, ensuring personalized learning experiences. Extra practices and consultations are also provided where necessary Comprehensive Learning Materials: We provide comprehensive learning materials that streamline learning. Regardless of your proficiency, our worksheets and curriculum focus on techniques that are essential to exam success. Advanced students are given higher order questions to stretch their ability, while other students will drill on essential exam questions, to ensure consistent performance in tests and major exams. Termly Assessments: All students complete a term assessment that is crafted in-house. This allows us to gauge students' ability to perform under exam conditions and monitor their progress. Feedback is given regularly and we adjust our teaching strategies to meet every student's needs. This ensures that all students are continuously supported and challenged appropriately.
  • Q: Are there any differences between the holiday workshops and weekly class?
    Yes, there are some key differences between our holiday workshops and weekly classes, although both focus on teaching effective answering techniques. Content and Depth: While our holiday workshops and weekly classes both teach answering techniques, the weekly classes cover a wider range of question types and allow us to explore each question in greater depth. Students gain a holistic and comprehensive overview of exam requirements and the systematic approach to meet marking points. This translates into sustainable improvements. Schedule Flexibility: Holiday workshops are ideal for students who may not have the time to commit to weekly lessons. They provide a concentrated opportunity to sharpen exam skills and strategies in a shorter time frame. Consistency and Practice: Consistent practice is crucial for developing good habits. Our weekly classes offer regular practice sessions, helping students build and reinforce their skills over time. On the other hand, workshops are great for quickly picking up answering techniques, especially for students who might be unfamiliar with them.
  • Q: Do you offer online classes?
    Yes, we do offer online classes! At Hess Academy, we strive to provide flexible learning options to suit the needs of our students. Flexible Class Options: Students at Hess Academy enjoy the flexibility to switch between online and onsite classes, allowing them to choose the mode that best fits their schedule. Materials Provided: For our online students, we ensure that they receive all necessary hardcopy materials by mail, so they have everything they need for their studies. Lesson Recordings: We also provide lesson recordings for easy revision and recap, ensuring that students can review the material at their own pace. Our online classes are designed to deliver the same high-quality education as our onsite sessions, with the added benefit of convenient remote access.

Have Questions about Our Centres or Programmes?

Bukit Timah Outlet

140 Upper Bukit Timah Road, #02-03, Singapore 588176

(Right Beside 'Beauty World' MRT)

9155 5433

Bishan / Thomson Outlet

267A Upper Thomson Road, Singapore 574394

(Right Beside 'Upper Thomson' MRT Station)

Tel: 8690 4489

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8690 4489

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© 2010-2025. Hess Academy is a registered trademark of Hess Academy Pte Ltd. All rights reserved.

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